Neloa
For Home Care Agencies
Don't lose the families who already called.
Neloa helps home care agencies turn more inquiries into conversations, assessments, and clients through better intake and follow-up.
We install it. We write it. We manage it. Your team focuses on talking with families and providing care.
Live Example
Family submits a care inquiry.
Neloa sends an acknowledgement.
The intake coordinator is alerted.
The Problem
Getting the inquiry is only half the job.
Agencies spend real money and effort generating inquiries. Some of those families are never lost to a competitor. They are lost to silence.
Neloa closes the follow-up gaps between first inquiry and care consultation.
The System
The Neloa Path
One connected intake journey, installed and managed for you.
Inquiry Arrives
A call, form, or referral reaches your agency through any source you already use. Every inquiry lands somewhere your team can see it.
Fast Response
The family gets acknowledged quickly, so they hear back before they think to call the next agency.
Real Follow-Up
If the first attempt doesn't connect, follow-up continues on a schedule instead of ending after one try.
Assessment Booking
Interested families get help scheduling an assessment, with reminders so the date doesn't slip.
Staying in Touch
Families who aren't ready yet, and older inquiries already in your system, get revisited instead of forgotten.
Clear Visibility
You can see response times, contact rates, and exactly where inquiries are stalling, in plain terms.
In Practice
What Happens When a Family Reaches Out?
One way this might unfold. Timing will vary by agency and situation.
Family submits a care inquiry.
Neloa sends an acknowledgement.
The intake coordinator receives an alert.
The coordinator calls the family.
No answer.
Neloa sends a thoughtful follow-up text.
The family replies.
A care consultation is scheduled.
Visibility
See Where Your Intake Pipeline Is Breaking Down
A clear view of how inquiries move through your process, and where they stall.
Illustrative example, not actual client results
Neloa gives operators visibility into response time, contact rate, consultations booked, stalled opportunities, recovered inquiries, and progression through the intake pipeline.
Where Neloa Fits
Built to strengthen the intake process you already have.
Neloa improves the connective tissue between the systems you already run, rather than asking you to replace them.
Implementation
Live in 7 business days.
Map
We understand how inquiries currently enter and move through your agency.
Build
We configure the follow-up sequences, alerts, pipeline, and messaging.
Launch
The core system goes live within seven business days after required access and approvals are received.
Manage
Neloa monitors and improves the system while your team handles conversations with families.
We install it. We manage it. Your team keeps talking with families.
Founding Partner
Become a Neloa Founding Partner
We're partnering with our first five home care agencies to refine the Neloa intake system in real-world environments. Founding Partners receive the full Neloa service for $750/month while helping us build the benchmarks and case studies that will shape the next version of the service.
$750/month
For the first 5 agencies
Founding Partner pricing is intentionally lower than Neloa's planned standard pricing. Future clients should expect pricing to begin around $1,500/month as the service and case studies mature.
Risk Reversal
Try Neloa without a long-term commitment.
7-Day Launch Guarantee
Once Neloa has everything required from your agency, the core system will be live within seven business days. If it is not, your agency does not pay another management fee until it is live.
30-Day Proof Period
Give Neloa 30 days with your intake process. We will track what happens to the inquiries Neloa touches and show you where the system is improving response, follow-up, recovery, and visibility. If after 30 days you do not believe Neloa is making your intake process stronger, you can walk away. No long-term contract.
These guarantees are tied to implementation speed and the ability to walk away, not to a specific number of clients, consultations, admissions, or revenue.
Who It's For
Built for home care agencies with real inquiry volume.
Neloa is especially relevant for independent and regional agencies that already generate inquiries but need a more consistent intake and follow-up process. Strong-fit agencies often have:
Not a fit: agencies receiving almost no inquiries at all. There isn't enough volume yet for a follow-up system to reveal a real pattern. In that case, more inquiries are the right problem to solve first.
A Note From The Founder
I'm Kary Youman, and I built Neloa to help ensure fewer families who reach out for help get lost in the gaps. I'm drawn to work that helps people during meaningful moments in their lives, and I'm grateful to support the agencies who do that work every day.
Why I built NeloaGet Started
Neloa Intake Leak Audit
We will look at how your agency handles inquiries today and show you exactly where families are being lost between first contact and care consultation.
The audit answers questions such as how quickly inquiries are acknowledged, what happens after a missed call or no-show, what happens to families who say "not yet," and whether older inquiries are ever reactivated.
It is an operational review, not a clinical one. There is no obligation.
Thank you.
We received your request and will be in touch shortly to schedule your Intake Leak Audit.
Questions
Frequently Asked Questions
Do you generate leads?
No. Neloa initially focuses on helping agencies make better use of the inquiries they already generate.
Will this replace our CRM?
Not necessarily. Neloa works with your existing process wherever practical.
Does my intake team have to learn another platform?
The service is designed to minimize additional workload for your staff. Neloa handles the system configuration and management.
How quickly can we launch?
The core system is designed to launch within seven business days after Neloa receives the required access, information, and approvals.
Are you replacing our intake coordinator?
No. Neloa strengthens follow-up around the human intake process. Your team still handles conversations that require human judgment and care expertise.
Do you guarantee more clients?
No. Neloa does not control lead quality, staffing, service availability, pricing, or whether a family ultimately chooses your agency. We do not guarantee a specific number of clients, consultations, admissions, or revenue.
What is the 30-day proof period?
Neloa tracks the intake activity it touches during your first 30 days so you can see what is happening with response, follow-up, recovery, and visibility. If you do not believe the system is strengthening your intake process after 30 days, you can walk away. There is no long-term contract.