Terms of Service

1. Who We Serve

Neloa provides services to established, non-medical home care agencies operating in the United States. The Website and the services described on it are intended for business use by agency owners, operators, and staff, not for individual consumers seeking care.

2. Description of Services

Neloa is a managed intake performance service. Depending on the engagement, our services may include:

• Intake workflow implementation
• Follow-up automation
• CRM and workflow configuration
• Inquiry management
• Assessment follow-up
• Reactivation workflows
• Reporting and intake visibility
• Related operational support for an agency’s intake and follow-up process

The specific scope, deliverables, and fees for any engagement are set out in the applicable proposal, order form, or written agreement between Neloa and the client. These Terms apply in addition to, not in place of, any such agreement.

3. No Guarantee of Outcomes

Neloa helps agencies improve how inquiries are handled. Neloa does not control caregiver availability, family decisions, pricing, or service-area capacity, and does not guarantee that any inquiry becomes a scheduled assessment, an accepted case, or staffed care. Neloa does not guarantee a specific number of clients, assessments, admissions, or revenue.

4. Client Responsibilities

If you engage Neloa’s services, you agree to:

• Provide accurate information about your agency and its intake process
• Maintain any licenses, registrations, or approvals required to operate your agency
• Comply with applicable law, including laws governing telemarketing, text messaging, and consumer communications, for any communications sent from your own accounts or on your behalf
• Use Neloa’s services for legitimate business purposes related to your home care operations

5. Website Use and Content Submitted Through It

The Website, the Intake Leak Audit, and our contact forms are designed for business information. Please do not submit patient records, medical information, protected health information, Social Security numbers, or other sensitive personal information through the public Website.

You agree not to use the Website to submit false information, attempt to interfere with its operation, or attempt to bypass security measures such as spam or bot protections.

6. No Lead Sale or Lead Brokerage

Neloa is not a lead generation company, lead broker, or affiliate marketing network. We do not buy, sell, or broker consumer contact information. Information submitted through the Website is used only to respond to inquiries and, where applicable, to deliver Neloa’s services, as described in our Privacy Policy.

7. Intellectual Property

The Website, including its text, design, graphics, and underlying materials, is owned by Neloa or its licensors and is protected by applicable intellectual property laws. You may view and use the Website for its intended purpose, but you may not copy, reproduce, or distribute its content for commercial purposes without our written permission.

8. Third-Party Services

Neloa’s services and Website may rely on third-party platforms, including customer relationship management, automation, scheduling, security, and communication tools. Neloa is not responsible for the availability or performance of third-party platforms outside our control.

9. Disclaimer of Warranties

The Website and any information on it are provided “as is” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. Neloa does not warrant that the Website will be uninterrupted, error-free, or secure.

10. Limitation of Liability

To the fullest extent permitted by law, Neloa will not be liable for any indirect, incidental, consequential, or special damages arising from your use of the Website or our services. Neloa’s total liability for any claim relating to a service engagement is limited to the amount you paid Neloa for the services giving rise to the claim in the preceding three months, unless a separate written agreement between you and Neloa states otherwise.

11. Termination

Neloa may suspend or terminate access to the Website for conduct that violates these Terms or applicable law. Termination of a service engagement is governed by the applicable written agreement between Neloa and the client.

12. Governing Law

These Terms are governed by the laws of the State of Georgia, United States, without regard to its conflict of law principles.

13. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the effective date at the top of this page. Continued use of the Website after changes take effect constitutes acceptance of the updated Terms.

14. Contact Us

If you have questions about these Terms, please contact Neloa at hello@getneloa.com or +1 404 531 1832.